24/7 Monitoring
Synthetic checks, real-user monitoring, alerting and on-call rotations across time zones.
Exactly what you get when we engage.
Managed Maintenance
Patches, dependency upgrades, security fixes and small features — every month.
Tier 1–3 Support
End-user support, technical support and engineering escalation under one SLA.
Incident Response
Defined runbooks, blameless postmortems and root-cause analysis for every Sev 1–2.
Tools we reach for.
We pick the right tool for the job — and we maintain a deep bench across the modern stack.
Datadog
Grafana
Sentry
PagerDuty
Statuspage
Intercom
Zendesk
Linear
GitHub
Numbers our clients trust.
<5m
Median acknowledgement time on Sev 1 incidents
99.9%
Operated SLA across customer base
<1
Sev 1 incidents per quarter on hardened systems
A proven, transparent delivery process.
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01
Onboard
Asset inventory, runbook capture, SLA definition and access provisioning.
-
02
Instrument
Logs, metrics, traces, dashboards and alerting tuned to your SLOs.
-
03
Operate
24/7 on-call rotation with defined response and resolution targets.
-
04
Improve
Monthly maintenance window: patches, upgrades, perf and small features.
-
05
Report
Monthly reliability report — uptime, incidents, MTTR, work delivered.
Questions clients always ask.
What are your SLA tiers?
Standard (business hours), Pro (24/7, 4hr Sev1) and Enterprise (24/7, 30min Sev1, dedicated engineer).
Do you support apps you didn't build?
Yes — after a short onboarding audit. We routinely take over support for platforms originally built elsewhere.
Will we get the same engineers each time?
Yes — every account has a named technical lead. The on-call rotation is consistent so context is preserved.
Services that pair with this one.
Ready when you are
Let's build your 24/7 support project.
We'll respond within 24 hours with next steps, scope and a written timeline — no slide deck required.